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When returning an item for an exchange/refund, its ideal to return the invoice aswell as a note explaining why you which to return the item.


Its recommended that you send the item recorded as parcels to sometimes get lost in the post. Parcels are required to have "RETURN DEPT" written on top of the parcel. Returned items are checked every weekend. If requiring an exchange its the customers duty to pay for the p&p (shouldn't cost no more than £3.00).


Restocking charges also apply, depending on the item.


Wrong Item Sent:

If a wrong item is received which is our fault, refund for the returned cost will be paid to the buyer.The following would be required. (Postage would be paid for second class Royal Mail postage). A copy of the Post Office reciept would be required, so a expensive invoice can be made to pay back the postage cost.